Project Goals & Challenges
Client’s Vision
Rejuvenate the JAK store experience to have the modern luxury feel like when you stepped into a fancy bank in Europe.
Main Challenges
We had to work-around a space under the stairway to be a work station for the money tellers on the 1st floor.
Unique Aspects
We use membrane lightings to create a more futuristic look and acrylic glass to replace actual tempered glass on the tell counters and stairway railing as a substitute in order to minimise the client’s build budget.
Design Concept & Solutions
Design Theme/Style
Classic Minimalist
Color Palette
White, Navy Blue and Rose Gold
Material Selections
Wood, Solid Surface, Acrylic Glass, HPL, Wood Panel
Brand Identity Integration
JAK Money Changer business focuses on both B2C and B2B transactions hence having to offer fast services with premium interior is a must-have which we have managed to design beautifully by mixing the classic with minimalist look that the space has.
Functional Layout
Operational wise, we designed the inside of the counter teller area to be fully functional and efficient where we placed 2 printer and money counting tables behind the teller desks to minimise movements while designing a hidden safe room and extra storage space to store currencies and important documents within reach. Additionally, we also placed a dedicated cashier room so that tellers can proceed to complete their transactions within a few steps away from their desks.
Key Features & Innovations
Signature Design Elements
Custom teller countertops, unique membrane lightings, standout wall panels and diamond shaped mirrors, custom full-height office cabinets.
Sustainability & Materials
Eco-sheet HPL for the custom build furnitures
Smart Space Utilization
We take advantage of the under the stairs space to be a Safe Room and additional work station for the tellers. We also divided the teller counter service area on the 2nd floor for the staff's main office that has a Break Room and a Pantry.
Before & After
Results & Impact
Business Impact
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The modern luxury design increased customer trust, making JAK Money Changer a preferred choice for currency exchange.
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The premium interior elevated the brand perception, attracting higher-value transactions from both B2C and B2B clients.
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Customers felt more secure and comfortable, leading to higher retention rates and positive word-of-mouth referrals.
Customer Engagement
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The high-end aesthetic and improved customer service area made customers feel more valued and at ease during transactions.
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Positive feedback from customers highlighted the sleek, well-lit space and the seamless transaction process.
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The redesigned layout reduced wait times, leading to a more efficient and pleasant customer experience.
Operational Efficiency
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Optimized teller workstations minimized movement, allowing faster transaction processing.
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Hidden safe rooms and extra storage spaces improved security and organization, reducing operational risks.
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Dedicated cashier room and strategically placed equipment streamlined workflow, enhancing employee productivity and satisfaction.
What our Client say
"Kita Design Co. completely transformed our store into a modern, luxurious space that feels like stepping into a high-end European bank. From the classic minimalist aesthetic to the custom lighting and premium finishes, every detail was designed to enhance both functionality and customer experience. One of the biggest challenges was utilizing the space under the stairs, and Kita Design Co. solved it brilliantly by turning it into a secure and fully functional workstation. The teller counters, custom cabinetry, and hidden safe room were all designed with operational efficiency in mind, allowing our team to work faster and more securely. Since the renovation, we’ve noticed a significant increase in customer trust and satisfaction, and our staff workflow has never been smoother. Kita Design Co. truly understood our vision and executed it beyond our expectations!"
Tintus Christian, JAK Money Changer